Amazon Web Services (AWS) has recently introduced generative artificial intelligence (AI) capabilities to enhance its Amazon Connect and Lex services....
Contact centers play a crucial role in providing customer support and ensuring customer satisfaction. However, they often face numerous challenges...
OutPLEX, a leading provider of contact center services, has recently received Minority Business Enterprise (MBE) Certification from a recognized authority....
In recent years, the Software-as-a-Service (SaaS) industry has experienced significant growth and has become a vital part of many businesses’...
In today’s fast-paced world, customers expect quick and efficient service from businesses. One of the biggest frustrations for customers is...
In today’s fast-paced world, customers expect quick and efficient service from companies they interact with. Long wait times and frustrating...
