Hyro, a leading provider of conversational AI solutions, has recently secured $20 million in funding to further develop its platform. The funding round was led by growth equity firm Insight Partners, with participation from existing investors such as Global Brain and Zeev Ventures.
Hyro’s conversational AI platform is designed to help businesses automate their customer service workflows and improve their overall customer experience. The platform uses natural language processing (NLP) and machine learning (ML) to understand and respond to customer queries in real-time, without the need for human intervention.
One of the key features of Hyro’s platform is its no-code integration capabilities. This means that businesses can easily integrate the platform into their existing workflows without the need for any technical expertise. This makes it easier for businesses to adopt conversational AI technology and reap the benefits of improved customer service and increased efficiency.
Hyro’s platform can be used across multiple channels, including websites, mobile apps, and messaging platforms such as WhatsApp and Facebook Messenger. This allows businesses to provide a seamless customer experience across all touchpoints, regardless of the channel that the customer chooses to use.
The $20 million funding will be used to further develop Hyro’s platform and expand its capabilities. This includes investing in research and development to improve the accuracy and effectiveness of the platform’s NLP and ML algorithms. It will also be used to expand Hyro’s sales and marketing efforts, with a focus on reaching new customers and expanding its presence in key markets.
In a statement, Hyro CEO Israel Krush said: “We are thrilled to have Insight Partners lead this funding round, which will enable us to accelerate our growth and continue to innovate our conversational AI platform. Our no-code integration capabilities make it easy for businesses to adopt our technology and see immediate results in terms of improved customer service and increased efficiency.”
Overall, Hyro’s $20 million funding round is a significant milestone for the company and the conversational AI industry as a whole. With its no-code integration capabilities and multi-channel support, Hyro’s platform is well-positioned to help businesses improve their customer service and stay ahead of the competition in an increasingly digital world.
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- Source: Plato Data Intelligence.