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Key Social Commerce Statistics for Marketers in 2023

Social commerce has become an integral part of the marketing landscape, allowing businesses to leverage social media platforms to drive sales and engage with customers. As we look ahead to 2023, it’s crucial for marketers to stay informed about the latest social commerce statistics to make informed decisions and stay ahead of the competition. Here are some key social commerce statistics that marketers should keep in mind for 2023.

1. Social media usage continues to rise: According to Statista, the number of social media users worldwide is projected to reach 4.41 billion by 2025. This presents a massive opportunity for marketers to tap into a vast audience and promote their products or services through social commerce.

2. Mobile commerce dominates: Mobile devices have become the primary means of accessing social media platforms, with mobile commerce accounting for a significant portion of online sales. In 2020, mobile commerce accounted for 73% of all e-commerce sales in the United States. Marketers must ensure their social commerce strategies are optimized for mobile devices to capitalize on this trend.

3. Influencer marketing remains influential: Influencer marketing has proven to be a powerful tool for driving sales and brand awareness. According to a survey by Mediakix, 89% of marketers believe that the ROI from influencer marketing is comparable to or better than other marketing channels. Collaborating with influencers can help marketers reach their target audience effectively and boost conversions.

4. User-generated content drives trust and engagement: User-generated content (UGC) has gained significant traction in recent years, with consumers trusting UGC more than traditional advertising. According to Stackla, 79% of people say UGC highly impacts their purchasing decisions. Encouraging customers to share their experiences and reviews on social media can help build trust and drive engagement.

5. Social commerce integration is essential: Integrating social commerce features directly into social media platforms is becoming increasingly important. Facebook Shops, Instagram Checkout, and Pinterest Shopping are just a few examples of platforms that allow businesses to sell products directly to consumers without leaving the app. Marketers should explore these features and leverage them to streamline the purchasing process for customers.

6. Video content is king: Video content continues to dominate social media platforms, with platforms like TikTok and Instagram Reels gaining immense popularity. According to Cisco, by 2023, 82% of all internet traffic will be video content. Marketers should focus on creating engaging and shareable video content to capture the attention of their target audience and drive social commerce sales.

7. Personalization drives conversions: Personalization has become a key factor in driving conversions in social commerce. According to Epsilon, 80% of consumers are more likely to make a purchase when brands offer personalized experiences. Marketers should leverage data and analytics to understand their audience’s preferences and deliver personalized recommendations and offers.

8. Social media customer service is crucial: Social media has become a primary channel for customer service interactions. According to Sprout Social, 90% of consumers have used social media to communicate with a brand. Marketers should prioritize providing timely and helpful responses to customer inquiries on social media platforms to enhance customer satisfaction and loyalty.

In conclusion, staying informed about key social commerce statistics is vital for marketers in 2023. By understanding the latest trends and consumer behaviors, marketers can develop effective strategies to drive sales, engage with customers, and stay ahead in the competitive social commerce landscape.

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