As technology continues to advance, more and more businesses are turning to automated chatbot employees to help reduce costs and improve customer service. One such business is Michigan State University Federal Credit Union (MSUFCU). MSUFCU recently announced that they have estimated a savings of $735,000 annually from their chatbot employees, which is equivalent to the work of 21 full-time employees.
MSUFCU has been using chatbot technology since 2018, and the savings they have seen in the past two years have been significant. The chatbot employees are able to answer customer questions and provide basic account information, freeing up time for human employees to focus on more complex tasks. The chatbot employees are also available 24/7, meaning customers can get help whenever they need it.
The savings MSUFCU has seen from their chatbot employees is not only financial. The chatbot employees have also improved customer service, as customers can now get answers to their questions quickly and easily. This has resulted in a higher level of customer satisfaction and loyalty, which is beneficial for any business.
MSUFCU’s success with their chatbot employees is a great example of how technology can be used to improve customer service and reduce costs. As more businesses turn to automated technology, it is likely that we will see similar savings across the board. This could be a great way for businesses to save money while still providing excellent customer service.
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