The automotive industry is constantly evolving, and with it, the role of finance and insurance (F&I) in the car buying process. As a result, Automotive News (AM) has released a new special report on F&I with an emphasis on consumer duty.
The report, which is available now, provides valuable insights into the F&I process and how it affects consumers. It covers a range of topics, including the importance of transparency in F&I, the impact of technology on the F&I process, and the role of F&I in building customer loyalty.
One of the key takeaways from the report is the importance of transparency in the F&I process. Consumers are becoming increasingly savvy and are demanding more information about the products and services they are being offered. This means that F&I managers need to be upfront about the costs and benefits of each product, and ensure that consumers fully understand what they are buying.
Another important topic covered in the report is the impact of technology on the F&I process. With the rise of digital retailing, consumers are now able to complete much of the car buying process online. This means that F&I managers need to adapt to this new reality and find ways to provide a seamless and transparent F&I experience for consumers.
The report also highlights the role of F&I in building customer loyalty. By offering a range of products and services that meet the needs of consumers, F&I managers can help to build long-term relationships with customers. This can lead to repeat business and positive word-of-mouth referrals, which are essential for any dealership.
Overall, the new AM special report on F&I with an emphasis on consumer duty is a must-read for anyone involved in the automotive industry. It provides valuable insights into the changing landscape of F&I and offers practical advice on how to provide a transparent and seamless experience for consumers. So if you want to stay ahead of the curve in the world of F&I, be sure to check out this informative report today.
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